Frequently Asked Questions
We believe that clear, accessible information is the foundation of great service. This page is designed to answer your most common questions about our offerings, ensuring you have the knowledge you need to make confident decisions. If you can’t find what you’re looking for, don’t hesitate to reach out to our team for further assistance.
Financial Questions
What are your fees?
Our intern therapists are $30 per 50 minute session for therapy. Our lead clinicians (Amanda, Kristen, and Stephanie) are $150 per 55 minute session for therapy or for coaching. For professionals seeking consultations, please contact us with an brief idea of your needs and we can discuss a quote.
Do you acccept insurance?
In-Network Insurance Coverage
For clients located in Pennsylvania, we may have an in-network therapist available for you for the following plans: Aetna, Aetna - Medicare Advantage, Allied, Employee Benefit Management Services (EBMS), First Health Network, Meritain, Luminare Health (formerly Trustmark), WebTPA, Carelon Behavioral Health, Providence Health Plan (Carelon Behavioral Health), Allegiance, Centivo, Cigna and Evernorth.
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Out-of-Network Insurance Coverage
If we are out-of-network with your insurance, it means we can't bill insurance directly. You pay for your sessions at the time of service. If you are eligible for out-of-network reimbursement, we use Mentaya to help seek that reimbursement on your behalf. You can expect to receive a check in the mail from your insurance company within a few weeks.​
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To determine if you have out-of-network benefits, you can use our benefits checker. You can also fill out our Get Started form and we can check your benefits for you.
Alternative Option
If you do not have out-of-network benefits, and and we are the only specialists who address what you need that you are able to access/find, we encourage you to ask your insurance company for a Single Case Agreement (SCA) with one of our therapists.
Do you accept Victim's Funding?
Yes. We are an approved vendor for Delaware's Victims’ Compensation Assistance Program (VCAP). This means that eligible clients who are victims of crime can access therapy services through our practice, with VCAP covering some or all of the costs. Clients approved by VCAP can receive financial support for their treatment without paying out of pocket, ensuring they get the care they need during recovery.
Do you offer a sliding scale?
Yes. We strive to make therapy affordable while maintaining a financially sustainable practice. Our lead clinicians offer a sliding scale for a limited number of spots. Additionally, we offer sessions with highly qualified interns at $30 per session, we assist with insurance reimbursement for eligible clients, and we are an approved provider for Delaware's VCAP (Victims’ Compensation Assistance Program).
Treatment Questions
What modalities do you use?
Each of our therapists are trained in multiple modalities (types of therapy) that best fit with their specialty. They use "integrative practice" which means their knowledge base and skill set is used in a way that is customized to each client. Rather than using a single theory or therapy type, integrative therapists draw from many approaches, such as cognitive-behavioral therapy, mindfulness, psychodynamic therapy, or humanistic techniques, to create a treatment plan that addresses the whole person—mind, emotions, body, and relationships. This approach ensures that therapy is not "one-size-fits-all" but rather adapts to your specific goals, preferences, and challenges. Most of our therapists are trained in TFCBT, EMDR, WET (Written Exposure Therapy), MI (Motivational Interviewing), SFBT (Solution-Focused Brief Therapy), Gottman Method, IFS (Internal Family Systems), and Emotionally Focused Therapy.
Do I have to be adopted or part of the LGBTQIA+ community?
Absolutely not. Adoptees and queer people are just two areas of practice where we hold extensive expertise. A lot of our clients come to us for depression, anxiety, stress, self-esteem, identity issues, parent-child conflict, co-dependency, OCD, narcissistic abuse recovery, personal growth goals, and more.
Do I have to talk about my treatment problem in every session?
Not at all. No matter what brings you to therapy, your treatment adapts as you and your circumstances evolve. For example, a client seeking therapy that validates their racial, queer, or adoptive identity may not always want to focus on that aspect of themselves. Similarly, someone in recovery from narcissistic abuse may not benefit from discussing abuse in every session. Our therapists see you as a whole person with diverse needs, interests, and concerns, and we respect that you know yourself best.
Services Questions
Are you accepting new clients?
Yes. Depending on your needs, availability, and choice of therapist, coach, or consultant, we have immediate openings available.
Do you conduct testing, evaluations, or diagnostic screenings?
This depends on the type of testing, evaluation, or diagnostic screening that is needed. Our therapists work within the scope of practice of most master's level therapists (e.g. LMSW, LCSW, LPC, LMFT, etc). This means we are qualified to diagnose most mood, depressive, anxiety, and trauma and stressor disorders. We can also diagnose gender dysphoria, prolonged grief, OCD, insomnia, mild "cluster B" and "cluster C" personality disorders, and mild substance use disorders. For a diagnosis of Bipolar I disorder, we strongly encourage clients to verify this diagnosis with a psychiatrist. A psychiatrist is a medical doctor.
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We can assess for non-diagnostic issues such as coping patterns, issues within family systems, and behavioral adaptations to stress and relationships such as grief, antagonistic relational stress, and codependency.
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We can conduct evaluations and "prescribe" or recommend higher levels of care within Chester County, Pennsylvania for services such as Intensive Behavioral Health Services (IBHS) (on-location behavioral consultations and mobile therapy) or Intensive Outpatient Programs (IOP).
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We cannot conduct evaluations for 504 Plans or Individual Education Programs (IEP). These require a school aged diagnosis from the school psychologist employed by a student's school district.
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We cannot diagnose neurodevelopmental disorders (e.g. ADHD, Autism) or neurocognitive disorders (e.g. Alzheimer's) and recommend seeing a neurologist, neuropsychologist, or developmental psychologist instead.
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We cannot diagnose severe eating disorders and recommend psychiatry, clinical psychology, or a specialist Registered Dietician (RD) instead.
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We cannot diagnose schizophrenia or psychotic disorders and recommend psychiatry instead.